catan Platform Privacy Notice

This page describes what we collect when you use catan and how we keep that data protected. We take your privacy seriously and operate our data practices according to applicable Indonesian data protection standards and international best practices.

When you register an account on catan, fund your account through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or participate in slot tournaments, live-dealer tables, or sportsbook markets, you provide us with personal information. We use this information to verify your identity, process your payments, deliver our service, and keep your account secure. We do not sell your data to third parties, and we limit access to your information to team members and service providers who need it to operate catan.

The sections below explain what we collect, how we use it, your rights, and how to contact us with privacy questions.

What Data We Collect on catan

We collect information in three categories. First, we collect identity and contact information: your full name, email address, phone number, date of birth, and residential address. We ask for this during account registration and use it to verify your identity according to Know Your Customer (KYC) banking standards required in Indonesia and across Southeast Asia.

Second, we collect financial information when you fund your account or withdraw funds. This includes your payment method details (bank account numbers, digital wallet identifiers, QRIS codes), transaction history, and records of deposits and withdrawals. We use this information to process your payments securely and comply with anti-money-laundering regulations.

Third, we collect gameplay and account-activity information: which games you participate in, tournament results, your account balance, login times, and device information (IP address, browser type, operating system). We use this to operate catan, prevent fraud, and improve our service. We also collect any communication you send to our support team—emails, chat messages, complaints—to help us resolve your issues and improve our support process.

How We Use Your Data on catan

We use your data for essential service delivery: account verification, payment processing, tournament administration, and withdrawal handling. When you join a Liga 1 tournament or a Piala Indonesia sportsbook market on catan, we track your participation to calculate tournament results and settle outcomes. When you request withdrawal to your e-wallet, mobile banking, or local payment account, we verify your identity and process the transfer securely.

We also use your data for account security and fraud prevention. We monitor for unusual login patterns, suspicious transactions, and potential account compromise. If we detect unusual activity—such as a withdrawal attempt from an unfamiliar location or device—we may request additional verification before proceeding. This protects your account and our community's integrity.

We use your data to improve catan's service: analyzing player engagement during peak periods like Idul Fitri, Idul Adha, Imlek, and Nyepi to optimize server performance and tournament scheduling. We may also reach out via email to notify you of new games, tournament announcements, or service updates—but we only send such communications if you have not opted out.

Third-Party Processors and Data Sharing

We work with service providers who process your data on our behalf. Our payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Our cloud infrastructure provider stores your account data and gameplay records. Our KYC verification partner receives your identity documents to confirm your identity. These partners are contractually required to keep your data confidential and secure.

We do not sell your personal data to advertisers, data brokers, or other third parties. We may share anonymized, aggregated data—such as "users from Jakarta participated in 50,000 Liga 1 tournament entries this month"—with analytics partners or regulatory bodies, but this data cannot identify you personally.

Your Rights and Data Portability

You have the right to access, correct, and delete your personal data on catan. If you believe your account information is inaccurate, contact our support team and we will review and update it. If you wish to download a copy of your personal data—such as your identity information, payment history, and tournament records—we can provide this in a portable format (CSV or JSON) within reasonable timeframes.

You can request account deletion, which will remove your personal data from our active systems. However, we may retain certain data—such as transaction records and account history—as required by Indonesian banking and anti-money-laundering regulations. We will explain any data we retain and the legal basis for retention.

Cookies and Tracking Technologies

We use cookies on catan to remember your login status, language preference, and tournament participation history. These cookies help us deliver a personalized experience—such as automatically displaying your preferred payment method during deposit or remembering your dashboard layout. Session cookies expire when you log out; persistent cookies remain on your device for several months.

You can manage cookies through your browser settings. Disabling cookies may limit some catan functionality—such as persistent login—but will not prevent you from playing slot games, joining live-dealer tables, or accessing sportsbook markets.

Data Retention and Security

We retain your personal data for as long as your catan account is active, plus additional periods required by law. Payment records and KYC documents are retained for seven years per Indonesian banking standards. Gameplay records are retained for two years to support dispute resolution and fraud investigation.

We protect your data through encryption, firewalls, and secure access controls. Our servers may be located outside your jurisdiction (for example, in data centers across Southeast Asia or internationally), which means your data may be processed and stored in locations with different privacy laws than Indonesia. By using catan, you consent to this international data transfer.

Contact Us About Your Privacy

If you have questions about how we collect, use, or protect your data on catan, contact our support team through live chat (during business hours), email, or your account Help resources. If you believe we have violated your privacy rights or handled your data inappropriately, you can file a complaint with our privacy team, which will investigate and respond within reasonable timeframes.

This privacy notice may be updated from time to time as catan's service evolves or as regulations change. We will notify you of material changes via email or through an in-app notification. Your continued use of catan following such changes constitutes your acceptance of the updated privacy practices.

Our Commitment to Your Data Protection

We design catan with privacy in mind. We collect only the minimum data necessary to verify your identity, process your payments, and operate our service. We do not share your information with advertisers or data brokers. We maintain strong security controls and encrypt sensitive information in transit and at rest.

Our privacy team reviews our practices regularly to ensure compliance with Indonesian data protection standards and international best practices. If you have suggestions about how we can better protect your privacy on catan, we welcome your feedback.

For detailed privacy inquiries, account data requests, or deletion requests, please contact our support team through your catan dashboard or email. We are committed to responding to your request within reasonable timeframes and helping you exercise your privacy rights.