catan FAQ

catan's services are available in jurisdictions where online gaming and sportsbook operations are legally permitted. We operate across Indonesia, including Jakarta, Surabaya, Bandung, Medan, and Semarang. Before creating an account, you must confirm that catan's services are available in your location and that your use complies with local law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether catan is available where you are, contact our support team for clarification.

KYC (Know Your Customer) verification is a standard banking requirement. When we request verification, we typically ask for a government-issued ID (such as a national ID card or passport) and proof of address (such as a recent utility bill or bank statement). We may also request a selfie to confirm your identity. All documents are encrypted and stored securely. We review submitted documents during business hours and notify you of the outcome via email. If a document is unclear or incomplete, we will ask you to resubmit it. This process helps us protect both your account and our platform from fraud.

We provide several account-control tools to help you manage your security. You can enable two-factor authentication (2FA) via email or SMS to add an extra layer of protection when signing in. You can reset your password at any time from the login page. You can also update your email address, mobile number, and payment method within your account settings. If you suspect unauthorized access, contact our support team immediately and we will help you secure your account. All changes to sensitive account details require verification before they take effect.

Depositing via local payment, online payment, or e-wallet is straightforward. From your catan account, select your preferred payment method, enter the amount you wish to deposit, and confirm. You will be redirected to the payment app or website to authorize the transaction. Once you approve the payment, the funds are transferred to your catan balance. Deposits are typically credited within standard verification windows. We do not charge deposit fees, though your payment provider may apply their own charges. If your deposit does not appear in your account after a reasonable time, contact our support team with your transaction reference number and we will investigate.

catan supports a range of deposit amounts to suit different players. Minimum and maximum account preferences vary by payment method. mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically have lower minimums and are ideal for smaller deposits. Bank transfers via online payment, e-wallet, mobile banking, and local payment may have higher minimums but allow larger deposits. You can view the specific limits for each payment method during the deposit process. If you need to deposit an amount outside the standard range, contact our support team to discuss options.

Bonus offers on catan are subject to specific terms and conditions. When we announce a bonus, we clearly display the eligibility requirements, how to claim it, and any playthrough or wagering conditions that apply. Bonuses are typically credited to your account after you meet the stated conditions. Some bonuses may be restricted to certain games or tournaments. Always read the full terms before claiming a bonus so you understand what is required. If you have questions about a specific bonus offer, our support team can explain the terms in detail.

Before you start playing on catan, we recommend reading our Terms & Conditions to understand account policies, deposit and withdrawal procedures, and dispute resolution. For specific games, each slot game (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) displays its own rules and payout schedule in-game. Live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger) have standard casino rules shown before you join. Sportsbook markets follow standard betting rules for football, Liga 1, Piala Indonesia, and esports. Tournament rules are displayed when you enter a scheduled event. If anything is unclear, ask our support team before you play.

To contact our support team, use the in-app live chat feature (available during business hours), send an email to our support address, or access Help resources within your account. When you open a ticket, provide your account username, a clear description of your issue, and any relevant details (such as a transaction reference or game session ID). Our team reviews tickets during business hours and responds with an update or resolution. For urgent account security issues, contact support immediately. We operate in English and maintain support availability across multiple time zones to serve players in Jakarta, Surabaya, Bandung, Medan, and Semarang.